Engineers on shift around the clock — watching your network, answering tickets in English, Hindi, Punjabi and Tamil, and escalating on agreed SLAs. Your subscribers see your brand; we’re the team behind it. Run it standalone, or as overflow and overnight cover for the desk you already have.
We poll your links, BGP sessions, and devices on a tight interval and alert on the anomaly, not just the outage. Flap detection, threshold baselines, and synthetic reachability checks from every POP — so the ticket is often open before your subscriber notices.
Tickets, email, and phone greetings all carry your operator brand. Subscribers reach “your” NOC; the engineers happen to be ours. Signatures, hold messaging, and status-page wording are configured per partner — Esto never surfaces downstream.
Every ticket lands a severity — P1 through P4 — with a committed response time, an update cadence, and a documented escalation path. You get the matrix in the contract, and monthly reporting against it. No “we’ll get to it”.
The desk answers in English, Hindi, Punjabi, and Tamil — on Indian time, not a timezone that’s asleep when your town is awake. Regional coverage matters when the caller is an LCO’s field technician, not a network architect.
Webhooks into your ticketing, connectors for common CRMs, and an API for two-way sync. We’ll ingest your device inventory and topology, or run the monitoring stack ourselves — whichever leaves you less to babysit.
Backed by a 99.9% backbone availability SLA and a 4-hour MTTR target on core faults. Response targets are the standard tier; tighter targets are available per RFQ. All times measured in IST.
Ticket events pushed to your endpoint in real time.
Two-way sync with the common Indian ISP CRMs.
Pull ticket state, post updates, reconcile inventory.
Branded status page fed from live monitoring.
Standard offering; enhanced SLAs, dedicated pods, and custom integrations are scoped per RFQ.
An LCO running a few thousand subscribers can’t staff a 24-hour desk, but its subscribers still call at midnight. It white-labels our NOC — the calls get answered, the tickets get worked, and nobody downstream knows the engineers aren’t on its payroll.
A Tier-2 ISP has a day-shift desk but goes dark at night. It hands us the 22:00–08:00 window plus daytime overflow — same tooling, same tickets, seamless handover — so its own engineers stop pulling graveyard shifts.
An operator across several states wants a single, consistent escalation path and reporting standard rather than four regional desks doing it four ways. One NOC, one matrix, one monthly SLA report — regional language coverage included.
Wholesale IP transit and leased lines on a pan-India backbone, with RTBH-based DDoS mitigation for downstream networks.
OnyxPlay — broadcaster-direct IPTV for ISPs, carried end-to-end. Every major Smart TV platform, full regional coverage.
Buy peering once, reach every IX in the metro. Plus rack & cage colocation and cache hosting at our POPs.
We’ll come back with pricing in 24 business hours.