This Privacy Policy (“Policy”) explains how Esto Broadband Pvt. Ltd. (referred to as “Company,” “We,” or “Us”) collects, uses, and safeguards personal information gathered from users (“Users” or “You”) who use our services, which include internet and broadband connectivity, mobile apps, and related products (“Services”). This policy reflects our commitment to your privacy, protecting your sensitive personal information, and complying with applicable laws and regulations such as those established by the Telecom Regulatory Authority of India (TRAI).

1. Collection of Personal Information

We may collect personal information from Users when they access our Services, create an account, make a purchase, or otherwise interact with Us. Personal information may include, but is not limited to, the following:

• Name, contact information (email, phone number, postal address)
• Billing and payment details (credit card information, bank account details)
• Demographic information (age, gender, preferences)
• Communication records (emails, calls)
• Internet usage data (device information, IP address, browsing history)

Note: All personal information is collected voluntarily by users, and providing such information is required for accessing certain services. If you choose not to provide personal data, some features or services may not be accessible.

2. Non-Personal Information

In addition to personal information, we may collect non-personal data which is automatically sent by your device or browser while accessing the Services, such as:

• Browser details
• Operating system
• Referring site, search engine, and usage details (such as pages visited, session duration)

This data is collected to improve the quality and performance of our Services.

3. How We Use the Information We Collect

The personal and non-personal data we collect may be used for the following purposes:

• To Provide Services: Manage your account, provide broadband or internet services, and address service requests or troubleshooting.
• To Personalize Experience: Tailor the Services according to your preferences and usage patterns.
• For Communication: Send important updates or promotional content (if consent is provided).
• Transaction Processing: Facilitate payments, process orders, and maintain billing.
• To Improve Services: Analyze usage patterns and improve our products, services, and support systems.
• For Marketing and Offers: With your consent, we may send promotional materials about offers that align with your usage and preferences.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your personal data with:

• Service Providers: Third-party vendors or business partners who assist us in delivering broadband services or processing transactions (e.g., payment processors, technical support).
• Regulatory and Law Enforcement Authorities: We may disclose personal information if required by law or when necessary to protect our rights, comply with legal obligations, or in response to government orders.
• Group Entities and Affiliates: In cases where sharing data is required for providing integrated services or improving offerings.

5. Data Security

We prioritize the security of your personal information and implement appropriate physical, electronic, and managerial measures to protect your data from unauthorized access, misuse, alteration, or loss.

Despite these efforts, please note that no system is completely secure, and data transmission over the internet may involve risks outside of our control. We encourage Users to exercise caution while sharing personal details, especially in public forums or communications.

6. Use of Cookies

Cookies are small data files placed on your device when you visit our website or use our services. These help us enhance functionality, understand usage patterns, and personalize the browsing experience.

You have the option to disable cookies through your browser settings, but doing so may affect the functionality of the Services.

7. Retention of Personal Information

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as mandated by applicable laws and regulations. Once it is no longer required, we will securely delete or anonymize the data.

8. Accessing and Updating Your Information

You have the right to access, correct, and delete your personal information by logging into your account or contacting our customer support team. We encourage you to update your data to ensure its accuracy.

9. Changes to the Privacy Policy

This Privacy Policy may be updated from time to time. Any significant changes will be posted on our website, with the effective date clearly stated. We encourage you to review this Policy periodically to stay informed about how your data is being handled.

10. User Consent

By using our services, you consent to the collection and use of your information as outlined in this Policy. If you do not agree with any aspect of this Privacy Policy, please refrain from using the Services.

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights related to your personal data, you can contact us at:

• Customer Support: +91-83508133508
• Email: support@estointernet.in
• Office Address: Tricity Plaza, Peer Muchalla, Zirakpur SAS Nagar, Punjab- 140603